Trustco Bank is a commercial bank within the United States. Trustco was founded in Schenectady, New York in 1902 and is now headquartered in Glenville, NY. Trustco has 145 branches spread among New York, Florida, Massachusetts, New Jersey, and Vermont. Trustco Bank is an Equal Housing Lender and an Insured member of the Federal Deposit Insurance Corporation. The company operates under the slogan, "Your Hometown Bank."
|Key people||Robert J. McCormick, President, Chief Executive Officer Robert T. Cushing, Executive Vice President, Chief Financial Officer Scot R. Salvador, Executive Vice President, Chief Banking Officer Eric W. Schreck, Senior Vice President, Florida Regional President|
|Products||Financial Services Personal Financial Services: Checking Savings Lending • 1st Mortgage • Home Equity Loans • Home Equity Lines of Credit Credit Cards Commercial Financial Services: Checking Loans Loan Alternatives Employee Benefits Overdraft Protection|
|Number of locations||145 Branches: • 87 New York • 51 Florida • 4 Massachusetts • 2 New Jersey • 1 Vermont|
|Area served||New York, Florida, Massachusetts, New Jersey and Vermont|
|Headquarters||Glenville, New York, United States|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If TrustCo Bank Corp NY sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of TrustCo Bank Corp NY with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of TrustCo Bank Corp NY based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.