Triumph Group, Inc. is an international supplier of aerospace components and systems. Based in Berwyn, Pennsylvania, USA, Triumph engineers, designs, and manufactures aircraft components, systems and accessories. Several services and products are offered through three of their operating organizations, Triumph Aerospace Systems Group, Triumph Aerostructures and Triumph Aftermarket Services Group.
Triumph Group serves original equipment manufacturers of regional, commercial, military and business aircraft and components, as well as air cargo carriers and regional and commercial airlines.
|Key people||Richard C. Ill, Chairman; Jeffry Frisby, President and CEO; Jeffrey L. McRae SVP and CFO|
|Headquarters||Berwyn, Pennsylvania, United States|
|Operating income||US$434.7 million FY2015 (FY2015)|
|Net income||US$238.7 million FY2015 (FY2015)|
|Services||Aerospace Repair and Overhaul|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Aerospace and Defense is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Triumph Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Triumph Group with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Triumph Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.