Trinseo, formerly known as Styron until February 2015, is a leading global materials company. Styron was formerlly a unit of the Dow Chemical Company until its $1.63 billion sale to Bain Capital in 2010. The company offers a broad line of plastics, latex and synthetic rubber in support of its customers in a wide variety of industries. Trinseo's technologies are used in home appliances, automotive, building & construction, carpet & turf, consumer goods, consumer electronics/ITE, electrical & lighting, medical, packaging, paper & board, sheet & profile extrusion, and tires & rubber goods.
Trinseo's IPO debuted on June 12, 2014, listed as NYSE: TSE. All shares were sold in the offering, and raised over $190 million.
in 2016 Trinseo signed an agreement to sell its Brazil-based businesses to Qoppar Participacoes Ltda.
| Products | polystyrene, copolymers (ABS, SAN), polycarbonate, compounds & blends and expanded polystyrene, styrene, latex, low cis/high cis polybutadiene rubber, cold polymerized emulsion styrene butadiene rubber, solution styrene butadiene rubber |
|---|---|
| Headquarters | Berwyn, PA, United States, |
| Industry | Manufacturing |
| Traded as | NYSE: TSE |
| Website | Trinseo |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Major Chemicals is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Trinseo S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Trinseo S.A. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Trinseo S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.