Trinity Industries Inc. owns a variety of businesses which provide product and services to the industrial, energy, transportation and construction sectors.
Now, the company has five business groups which are Rail Group, Construction Products Group, Inland Barge Group, Energy Equipment Group and Railcar Leasing & Management Services Group.
|Key people||Timothy R. Wallace (CEO, Chairman of the Board, President, and Chairman of Trinity Rail Group) James E. Perry, CFO and Vice President D. Stephen Menzies, Senior Vice President; Group President of Trinity Rail William A. McWhirter, Senior Vice President; Group President Charles Michel, Vice President, CAO and Controller Mary E. Henderson, Vice President and Chief Audit Executive Virginia Gray, Vice President (Organizational Development) Antonio Carrillo, Vice President|
|Founded||Dallas, Texas, United States (1933)|
|Headquarters||Dallas, Texas, United States|
|Traded as||NYSE: TRN S&P 400 Component|
|Net income||$US 375.5 million (2013)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Transportation Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Trinity Industries sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Trinity Industries with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Trinity Industries based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.