Estimated Net Promoter Score is
Trina Solar Limited is a Chinese company located in the province of Jiangsu, with numerous branches in the USA, Europe and Asia, which is listed on the PPVX solar share index and on the NYSE. Founded in 1997 by Jifan Gao the company develops and produces ingots, wafers, solar cells and solar modules. In the past few years Trina Solar was listed repeatedly on the Fortune list of the top 100 of the world’s fastest growing companies. Trina Solar has developed a vertically integrated supply chain, from the production of ingots, wafers and cells to the assembly of high quality modules. The company has shipped solar modules with a total output of 11 GW until the end of 2014. In the financial year of 2014 a total of 3.66 GW have been shipped, making Trina Solar the top PV module supplier globally as IHS reported. Trina Solar surpassed Yingli as the world's biggest solar panel maker.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Semiconductors is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Trina Solar Limited sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Trina Solar Limited with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Trina Solar Limited based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.