Treebo Hotels is India’s 3rd largest hotel chain and operates in the budget segment of the hospitality industry, which is estimated to be around $20B in size. Treebo operates on a franchise model and emphasizes on tight quality control
As of February 2017, Treebo Hotels operates 250 hotels in 45 Indian cities including Delhi, Mumbai, Bengaluru, Chennai, Goa, Kolkata, Nainital, Chennai, Coorg, Hyderabad, Pondicherry, Jaipur, Ajmer, Udaipur, and Pune. Treebo Hotels will soon foray into newer locations like Northeast and Jammu & Kashmir.
|Founder||Sidharth Gupta, Rahul Chaudhary, and Kadam Jeet Jain|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Travel and Hospitality / Hotels is 27.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Treebo sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Treebo with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Treebo||Travel and Hospitality / Hotels||60|
|State Farm||Insurance / Car Insurance||60|
|BZT Fashion||Consumer Brands / Retail/E-tail||60|
|360pi||Service Providers (B2B)||60|
|Discovia||Technology / Software||60|
|Black Diamond||Technology / Software||60|
|Vanguard||Financial Services / Brokerage and investments||59|
|Westin||Travel and Hospitality / Hotels||59|
|Beepo||Service Providers (B2B)||59|
|Pandora||Consumer Brands / Entertainment||59|