Estimated Net Promoter Score is
Travelzoo is a global Internet media company. With 28 million members in North America, Europe, and Asia Pacific and 26 offices worldwide, Travelzoo publishes deals from more than 2,000 travel, entertainment and local businesses such as restaurants and spas. Travelzoo is the largest publisher of travel, entertainment and local deals.
Travelzoo employs more than 250 "Deal Experts" worldwide who research, evaluate, negotiate and test offers to find and confirm the best deals. Travelzoo Deal Experts are ex-journalists and researchers. Each deal published by Travelzoo is tested for accuracy, availability and overall ease of the booking process.
Companies pay to advertise their deals with Travelzoo, but only those approved by Travelzoo are listed.
In October 2015, Travelzoo’s CEO Chris Loughlin announced he would step down by the end of the year, to be succeeded temporarily by chairman Holger Bartel.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / EDP Services is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Travelzoo Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Travelzoo Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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|Time Warner Cable||Telecommunications / Cable/TV service||-5|
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|Sky||Telecommunications / Cable/TV service||-5|
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|CIGNA||Insurance / Health and Life Insurance||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|Chase||Financial Services / Banking||-1|
We have estimated the Net Promoter Score of Travelzoo Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.