TransUnion logo TransUnion Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

-8

TransUnion is an American company that provides credit information and information management services to approximately 45,000 businesses and approximately 500 million consumers worldwide in 33 countries. It is also the third-largest credit bureau in the United States. Like major competitors Equifax and Experian, TransUnion markets credit reports directly to consumers. The company is based in Chicago, Illinois, and its revenue in 2014 was US$1.3 billion.

Quick facts about TransUnion

Founded February 8, 1968; 49 years ago (1968-02-08)
Headquarters Chicago, Illinois, United States
Revenue US$1.705 billion (2016)
Operating income US$300.5 million (2016)
Net income US$120.6 million (2016)

Net Promoter Score for Top Brands compared with TransUnion

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Finance: Consumer Services is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If TransUnion sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of TransUnion with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to TransUnion

We have estimated the Net Promoter Score of TransUnion based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.