TransMontaigne Inc., formerly NYSE:TMG, is a oil pipeline and terminal company based in Denver, Colorado. In 2006, it was the 269th largest company in the United States and as of 2012 it was the 17th largest privately owned company. On September 1, 2006, it became a wholly owned subsidiary of Morgan Stanley, and subsequently delisted from the New York Stock Exchange. In 2014, Morgan Stanley sold TransMontaigne to NGL Energy.
TransMontaigne Partners L.P. is a publicly traded Delaware limited partnership formed by TransMontaigne Inc. in February 2005. TransMontaigne Partners is a terminaling and transportation company, headquartered in Denver. It has operations along the Gulf Coast, in Brownsville, Texas, along the Mississippi and Ohio Rivers and in the U.S. Midwest. Terminals are located in Alabama, Georgia, Florida, Mississippi, North Carolina, South Carolina, Tennessee, Virginia, Wisconsin and Quebec, Canada. Additional offices are located in Mount Pleasant, TX, and Roswell, GA.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Natural Gas Distribution is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If TransMontaigne Partners L.P. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of TransMontaigne Partners L.P. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of TransMontaigne Partners L.P. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.