TransDigm Group Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

-2

TransDigm Group Incorporated develops, distributes and manufactures commercial and military aerospace components such as mechanical actuators and ignition systems.

Quick facts about TransDigm Group

Divisions

List... Acme Aerospace, ADS/Transicoil, Adams Rite Aerospace, AdelWiggins Group, Aero Fluid Products, AeroControlex Group, Avionic Instruments LLC, Avtech Corporation, CDA Intercorp LLC, CEF Industries LLC, Champion Aerospace LLC, Dukes Aerospace, MarathonNorco Aerospace, Semco Instruments, Skurka Aerospace, Telair International GmbH

Key people

W. Nicholas Howley, Chief Executive Officer; Raymond F. Laubenthal, President and Chief Operating Officer; Gregory Rufus, Chief Financial Officer; James Riley, Executive Vice President; Robert S. Henderson, Executive Vice President

Founder

Douglas W. Peacock, Chairman of the Board

Headquarters

Cleveland, Ohio, United States

Traded as

NYSE: TDG S&P 500 Component

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is TransDigm Group's estimated NPS of -2 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Aerospace and Defense is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If TransDigm Group sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of TransDigm Group with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to TransDigm Group

Company Industry Score
Telfort Telecommunications / Wireless Carrier -3
Comcast Consumer Brands / Car Manufacturers -3
CIGNA Insurance / Health and Life Insurance -1
Chase Financial Services / Banking -1
Vodafone Telecommunications / Wireless Carrier -1
Ocado Consumer Brands / Grocery -4
Time Warner Telecommunications / Cable/TV service -5
Time Warner Cable Telecommunications / Cable/TV service -5
Sky Telecommunications / Cable/TV service -5
BBC Media / Cable/TV service -5

We have estimated the Net Promoter Score of TransDigm Group based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.