TPG Telecom Limited is an Australian telecommunications and IT company that specialises in consumer and business internet services as well as mobile telephone services. As of August 2015, TPG is the second largest internet service provider in Australia and operates the largest mobile virtual network operator. As such, it has over 671,000 ADSL2+ subscribers, 358,000 landline subscribers and 360,000 mobile subscribers, and owns the second largest ADSL2+ network in Australia, consisting of 391 ADSL2+ DSLAMs.
The company was formed from the merger between Total Peripherals Group, which was established in 1992 by David and Vicky Teoh, and SP Telemedia in 2008.
TPG provide five ranges of products and services including Internet access, networking, OEM services, mobile phone service and accounting software.
|Subsidiaries||Adam Internet AAPT Limited Agile Communications Chime Communications iiNet Internode Netspace PIPE Networks TransACT Westnet|
|Services||Internet service provider Online television Mobile telephony|
|Headquarters||65 Waterloo Road North Ryde, NSW Australia|
|Key people||David Teoh (founder, executive chairman)|
|Founded||1986 as Total Peripherals Group|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Internet Service Provider is 30.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If TPG Telecom sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of TPG Telecom with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of TPG Telecom based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.