Estimated Net Promoter Score is
Town Sports International Holdings is an operator of fitness centers in the Eastern United States and in Switzerland. Its brands include New York Sports Clubs, Boston Sports Clubs, Philadelphia Sports Clubs and Washington Sports Clubs.
Founded in 1973 and based in New York City, the firm went public on June 6th of 2006 on NASDAQ. As of 2007 TSI Holdings operated over 155 clubs with approximately 483,000 members.
New York City is home to the majority of the clubs under the banner of NYSC or New York Sports Clubs. There are over 120 NYSC clubs in New York, New Jersey and Connecticut. Boston is home to the second largest majority of clubs under the banner of BSC or Boston Sports Clubs with over 25 locations in Metro Boston and Rhode Island. PSC, Philadelphia Sports clubs has over 8 locations in Philadelphia and New Jersey, WSC, Washington Sports Clubs, has over 17 locations in D.C., Maryland and Virginia.
Corporate Regional offices are located in Boston and Philadelphia. TSI, the parent company, has its corporate offices in New York City.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Hotels / Resorts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Town Sports International Holdings, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Town Sports International Holdings, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Town Sports International Holdings, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.