TJX Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

14

The TJX Companies, Inc., is an American apparel and home goods company based in Framingham, Massachusetts. It claims to be the largest international apparel and home fashions off-price department store chain in the United States. The company evolved from the Zayre discount department store chain, founded in 1956, which opened its first branch of T.J.Maxx in 1976 and its first BJ's Wholesale Club in 1984. In 1988, Zayre sold its nameplate to rival Ames, and T.J.Maxx was renamed "The TJX Companies, Inc.".

Ernie Herrman serves as company CEO since January 31st 2016. The corporate headquarters are located at 770 Cochituate Road in Framingham, Massachusetts.

Quick facts about TJX

Divisions T.J.Maxx HomeGoods Marshalls Sierra Trading Post Winners HomeSense T.K. Maxx Trade Secret
Products Clothing footwear bedding furniture gourmetfood jewelry beauty products housewares
Founded 1987; 30 years ago (1987) (formerly Zayre, founded in 1956)
Headquarters Framingham, Massachusetts, U.S.
Traded as NYSE: TJX S&P 500 component

Net Promoter Score for Top Brands compared with TJX

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Specialty Retailers: Apparel is 0.



Browse NPS benchmarks

Customer.guru survey demo

important
How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If TJX sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of TJX with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

Learn more

Track Segmented Customer Satisfaction with Customer.guru

How are your customers satisfied depending on:

  • what products they purchased
  • when they placed their order
  • what number of orders they made?

    Sign up for free setup takes just 5 minutes

Other companies with Net Promoter Score similar to TJX

We have estimated the Net Promoter Score of TJX based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.