TIM Participacoes S.A. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

6

TIM Participações or TIM Brasil is the Brazilian subsidiary of Telecom Italia Mobile an Italian telecommunications company, which owned 67% of the company as of 2014. TIM Participações started its activities in Brazil in 1998 and since 2002 has consolidated its national presence, becoming the first mobile phone company present in all Brazilian States and have more than 70.9 million customers.

The Company, through the GSM technology, has a national reach of approximately 93% of urban population and offers services to mobile and fixed telephony, data transmission and Internet access at high speed, bringing the convergence of services for all its customers in a single company.

TIM Participações is headquartered in Rio de Janeiro and its listed in BM&F Bovespa and NYSE, in São Paulo and New York City exchanges respectively.

On May 5, 2012 TIM's chairman Luca Luciani resigned from all of his duties at TIM either in Brazil or Italy. There were charges concerning scams about the activation of SIM cards for deceased and non-existing persons.

Quick facts about TIM Participacoes S.A.

Key people

Manoel Horácio Francisco da Silva, (Chairman) Rodrigo Modesto de Abreu (CEO)

Products

Fixed line, Mobile phone, GSM, Internet Mobile

Parent

Telecom Italia Mobile, Telecom Italia

Website

www.tim.com.br www.timparti.com.br

Net income

US$ 230.3 million (2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is TIM Participacoes S.A.'s estimated NPS of 6 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Telecommunications Equipment is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If TIM Participacoes S.A. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of TIM Participacoes S.A. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to TIM Participacoes S.A.

Company Industry Score
Goldman Sachs Financial Services / Banking 5
Mastercard Financial Services / Credit cards 5
Disney TV Consumer Brands / Entertainment 5
NatWest Personal Banking Financial Services / Banking 5
Freeview Telecommunications / Cable/TV service 5
Sprint Telecommunications / Wireless Carrier 5
EE Telecommunications / Wireless Carrier 5
Virgin Mobile UK Telecommunications / Wireless Carrier 7
Verizon Telecommunications / Cable/TV service 7
O2 Telecommunications / Wireless Carrier 7

We have estimated the Net Promoter Score of TIM Participacoes S.A. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.