Tidewater Inc. logo Tidewater Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

13

Tidewater, Inc. is a publicly traded international petroleum service company headquartered in New Orleans, Louisiana, U.S.. It operates a fleet of ships, providing vessels and marine services to the offshore petroleum industry.

Tidewater owns or charters 269 vessels as of March 2016.

Tidewater created the "work boat" industry with its 1956 launch of the Ebb Tide, the world's first vessel tailor-made to support the offshore oil and gas industry. As of March 2015, the company has a fleet of 289 owned or chartered vessels. Tidewater is the oldest, largest, and most experienced provider of the marine support services for the offshore oil industry.

Tidewater has a global footprint, with over 90% of its fleet working internationally in more than 60 countries. Around the world, Tidewater transports crews and supplies, tow and anchor mobile rigs, assists in offshore construction projects, and performs a variety of specialized marine support services.

Jeff Platt is the company's chairman and CEO. The company was founded in 1955 by a group of investors led by the Laborde family.

Quick facts about Tidewater Inc.

Traded as NYSE: TDW S&P 600 Component
Headquarters New Orleans, Louisiana, USA
Key people Jeff Platt (Chairman & CEO)
Revenue US$ 979 million (2016)
Total assets $ 4.06 billion (2016)

Net Promoter Score for Top Brands compared with Tidewater Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Marine Transportation is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Tidewater Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Tidewater Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to Tidewater Inc.

We have estimated the Net Promoter Score of Tidewater Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.