The Ultimate Software Group, Inc. logo The Ultimate Software Group, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

14

Ultimate Software is an American technology company that develops and sells UltiPro, a cloud-based human capital management solution for businesses. Headquartered in Weston, Florida, the company was founded in 1990 by current president and CEO, Scott Scherr, and released its first version of software in 1993. As of April 23, 2017, Ultimate Software reported total revenues of over $781 million. As of 2017, the company employs more than 3,700 people and services 3,700 customers in 160 countries. Ultimate has offices around the USA, Canada, UK, and Singapore.

Quick facts about The Ultimate Software Group, Inc.

Products Human Resources Payroll Recruiting Onboarding Talent Management Time Management Global HCM
Services Managed Services Payment Services Print Services Check Printing
Traded as NASDAQ: ULTI S&P 400 Component
Website www.ultimatesoftware.com
Area served United States Canada

Net Promoter Score for Top Brands compared with The Ultimate Software Group, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Computer Software: Prepackaged Software is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If The Ultimate Software Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of The Ultimate Software Group, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to The Ultimate Software Group, Inc.

We have estimated the Net Promoter Score of The Ultimate Software Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

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