Estimated Net Promoter Score is
The RMR Group Inc.'s Net Promoter Score is based on responses to a single question, typically on a scale from 0 to 10:
"How likely are you to recommend The RMR Group Inc. to a friend or colleague?
The RMR Group Inc.'s promoters are those who respond with a score of 9 to 10, and they are likely to create most value, such as buying more, remaining customers for longer, and making more positive referrals to other potential customers. Detractors, responding with a score of 0 to 6 are believed to be less likely to exhibit the value-creating behaviors.
Responses of 7 and 8 are labeled passives, and their behavior falls in the middle of promoters and detractors.
The Net Promoter Score of The RMR Group Inc. is a number from -100 to 100 calculated by subtracting the percentage of detractors from the percentage of customers who are Promoters.
Net Promoter Score is a number from -100 from 100.
The industry average for Consumer Services / Professional Services is 0.
Consider an example: If The RMR Group Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
Therefore, comparing the NPS score of The RMR Group Inc. with your own without any further context is not that useful.
|NatWest Business Banking||Financial Services / Banking||-6|
|Virgin Media||Telecommunications / Cable/TV service||-6|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|US Airways||Travel and Hospitality / Airlines||-8|
|McDonald's||Consumer Brands / Fast Food||-8|
|Tesco||Consumer Brands / Grocery||-8|
|Ocado||Consumer Brands / Grocery||-4|
We have estimated the Net Promoter Score of The RMR Group Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.