The Navigators Group, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

5

The Navigators is a worldwide Christian para-church organization headquartered in Colorado Springs, Colorado. Its purpose is the discipling of Christians with a particular emphasis on enabling them to share their faith with others. The organization's calling statement is "to advance the Gospel of Jesus and His Kingdom into the nations through spiritual generations of laborers living and discipling among the lost."

The Navigators works alongside local churches by providing resources such as Bible study booklets and study aid materials, Scripture memory aids, and Christian-oriented books. These are produced through the organization's NavPress publishing group, which also offers The Message Bible paraphrase. It also supports full-time workers who work mostly within local communities. Currently, more than 4,600 Navigator staff of 69 nationalities minister to college students, military personnel, business and professional people, communities, and churches in 103 countries.

On January 1, 2005, Michael W. Treneer succeeded Dr. Jerry White as The Navigators' international president. White had served in that capacity for the previous 18 years. On April 18, 2015, Mutua Mahiani succeeded Michael Treneer as the fifth International President of The Navigators.

Quick facts about The Navigators Group, Inc.

Subsidiaries

NavPress, Glen Eyrie Group, Eagle Lake Camps

Method

one-to-one mentoring and small groups

Slogan

To know Christ and to make Him known

Product

(NavPress) books and Bible studies

Employees

4,628 staff of 69 nationalities

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is The Navigators Group, Inc.'s estimated NPS of 5 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Property-Casualty Insurers is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If The Navigators Group, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of The Navigators Group, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to The Navigators Group, Inc.

Company Industry Score
Disney TV Consumer Brands / Entertainment 5
Mastercard Financial Services / Credit cards 5
EE Telecommunications / Wireless Carrier 5
Freeview Telecommunications / Cable/TV service 5
Goldman Sachs Financial Services / Banking 5
Sprint Telecommunications / Wireless Carrier 5
NatWest Personal Banking Financial Services / Banking 5
Total Fitness Other 4
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4

We have estimated the Net Promoter Score of The Navigators Group, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.