Glacier Bancorp, Inc, known primarily for its eponymous Glacier Bank, is a Kalispell, Montana based bank holding company. It is the largest Montana-based bank by assets and the second largest by deposits, behind First Interstate BancSystem. It provides retail and commercial banking services and mortgage origination, as well as investment services through Raymond James. The company was formed in 2004 as the successor the 1990 Delaware corporation of the same name. The bank's growth has come primarily from the purchase of other regional banks in the western United States.
| Subsidiaries | Glacier Bank Big Sky Western Bank First Security Bank of Missoula Mountain West Bank Valley Bank of Helena 1st Bank (WY) Citizens Community Bank (ID) Western Security Bank First Bank of Montana Bank of the San Juans First Bank of Wyoming First State Bank (WY) North Cascades Bank |
|---|---|
| Founded | 1990 (1955 as Kalispell Savings and Loan) (1990 (1955 as Kalispell Savings and Loan)) |
| Products | Retail banking Commercial banking Investment banking Mortgage loans |
| Key people | Dallas I. Herron (Chairman) Randall M. Chesler (President & CEO) |
| Headquarters | 49 Commons Loop Kalispell, Montana, U.S. |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Major Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If The Bancorp, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of The Bancorp, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of The Bancorp, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.