Tetra Tech, Inc. Net Promoter Score 2020 Benchmarks

Estimated Net Promoter Score is

2

Tetra Tech, Inc. provides consulting, engineering, program management, and construction management services that address fundamental needs for water, environment, infrastructure, resource management, and energy. Tetra Tech’s services for consulting and engineering projects include applied science, information technology, engineering, design, construction management, and operations and maintenance.

Engineering News-Record ranked Tetra Tech number one in water treatment/desalination, water treatment and supply, environmental management, environmental science, consulting studies, and solid waste.

Tetra Tech is listed on the National Association of Securities Dealers Automated Quotations as TTEK.

Quick facts about Tetra Tech, Inc.

Divisions

Water, Environment & Infrastructure, Resource Management & Energy

Headquarters

Pasadena, California, United States

Traded as

NASDAQ: TTEK S&P 600 Component

Industry

Professional services

Revenue

$2.6 billion (FY2016)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Tetra Tech, Inc.'s estimated NPS of 2 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Military / Government / Technical is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Tetra Tech, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Tetra Tech, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Tetra Tech, Inc.

Company Industry Score
Mediacom Consumer Brands / Entertainment 2
ESPN Consumer Brands / Entertainment 2
Morrisons Consumer Brands / Grocery 2
Cleeng Technology / Software 1
Dish Telecommunications / Cable/TV service 1
Fifth Third Bank Financial Services / Banking 1
Accenture Consulting Technology / Other 1
U.S. Bank Financial Services / Banking 3
Discovery Channel Consumer Brands / Entertainment 4
Super 8 Travel and Hospitality / Hotels 4

We have estimated the Net Promoter Score of Tetra Tech, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.