Tesco Mobile Limited in the United Kingdom, Ireland, Slovakia, Hungary, and the Czech Republic. It is operated by Tesco, using the O2 network as its carrier except in Hungary, where the network operator is Vodafone and Ireland, where the network operator is Three Ireland.
Network services supported in the UK: Voicemail, Call Waiting. Network services not supported in the UK: Visual voicemail, Conference calling and Call Forwarding.
On 30 January 2014, Tesco Mobile started offering 4G service for its Pay Monthly and Sim Only customers at no extra cost, extending the service to Pay As You Go customers on 24 July 2014.
Tesco Mobile Customer Care services are contracted out to O2 Communications Ltd in Bury, Greater Manchester. Device Technical support services are contracted out to LucidCX based in Bristol. Device repair services are contracted to A Novo UK Ltd.
| Area served | United Kingdom , Republic of Ireland, Slovakia, Hungary, Czech Republic |
|---|---|
| Owner | Tesco Mobile Services (45%) Tesco Mobile Communications (5%) O2 (50%) |
| Founded | Cheshunt, Hertfordshire, United Kingdom (29 May 2003) |
| Headquarters | Welwyn Garden City, Hertfordshire, United Kingdom |
| Key people | Anthony Vollmer (CEO) Ronan Dunne (Chairman) |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Wireless Carrier is 28.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tesco Mobile sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tesco Mobile with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
| Company | Score |
|---|---|
| Tesco Mobile | 27 |
| Three | 27 |
| Simyo | 26 |
| Colt Group S.A. | 23 |
| Boost | 33 |
| Cricket | 34 |
| Telecom Italia - TIM (TI) | 34 |
| T-Mobile | 35 |
| 3 Mobile | 16 |
| TracFone | 39 |
| Score | Date | Source |
|---|---|---|
|
27
|
2016-01-28 | http://www.mobilenewscwp.co.uk/2016/01/28/three-and-tesco-mobile-customers-happiest-in-uk/ |
|
38
|
2015-04-22 | http://www.research-live.com/first-direct-tops-nps-benchmark/4013222.article |
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