Teradata Corporation is a provider of database-related products and services. The company was formed in 1979 in Brentwood, California, as a collaboration between researchers at Caltech and Citibank's advanced technology group. The company was acquired by NCR Corporation in 1991, and subsequently spun-off again as an independent public company on October 1, 2007.
The company produces a relational database management system of the same name, which it markets as a data warehouse. It also acquired new technologies by making many acquisitions. In 2015, after continued losses, the company announced a business transformation review, which led to divestitures and replacement of executives. Teradata employed 10,093 at the end of 2016, and had corporate headquarters Dayton, Ohio.
|Products||Integrated Data Warehouse Hardware and Software, Unified Data Architecture, Big Data Analytics, Professional Services, Customer Services|
|Key people||Victor L. Lund, President and CEO|
|Traded as||NYSE: TDC S&P 500 Component|
|Founded||1979; 38 years ago (1979)|
|Revenue||US$2.3 Billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Computer Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Teradata sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Teradata with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Cleeng||Technology / Software||1|
|Fifth Third Bank||Financial Services / Banking||1|
|Dish||Telecommunications / Cable/TV service||1|
|Accenture Consulting||Technology / Other||1|
|ESPN||Consumer Brands / Entertainment||2|
|Morrisons||Consumer Brands / Grocery||2|
|Mediacom||Consumer Brands / Entertainment||2|
|Chase||Financial Services / Banking||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|CIGNA||Insurance / Health and Life Insurance||-1|
We have estimated the Net Promoter Score of Teradata based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.