Tennant Company is a company with about 3000 employees that provides cleaning products and solutions. It is a company that is listed in the New York Stock Exchange.
Tennant's products are used to clean and coat surfaces. The Company operates through the following operating segments: North America, Latin America, Europe, Middle East, Africa, and Asia Pacific.
The company was founded in Minneapolis by George H. Tennant as a wood-working business in 1870. It was incorporated in 1909.
Tennant is U.S. market leader in cleaning equipment.
Tennant's B5 Battery Powered Burnisher won a 2014 Bronze IDEA. Tennant won a spot on Forbes' list of "100 Most Trustworthy Companies in America" for 2014.
|Brands||Tennant, Nobles, Green Machines, Orbio, Alfa|
|Traded as||NYSE: TNC S&P 600 Component|
|Key people||Chris Killingstad (CEO)|
|Founder||George H. Tennant|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Industrial Machinery / Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tennant Company sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tennant Company with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Tennant Company based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.