Estimated Net Promoter Score is
Tenet Healthcare Corporation is a multinational investor-owned healthcare services company based in Dallas, Texas. Through its brands, subsidiaries, joint ventures, and partnerships, as of October 2016 Tenet operates nine facilities in the United Kingdom and around 470 outpatient centers in 16 American states. Also in the US, Tenet operates 20 "short-stay" surgical hospitals and 79 general acute-care hospitals in 14 states, primarily in California, Florida, Michigan and Texas. Tenet has more than 20,000 licensed beds and 130,000 employees, and the company’s hospitals offer acute, coronary and critical care; operating and recovery rooms; clinical laboratories and pharmacies; and radiology, respiratory, oncology, orthopedic, physical therapy and organ transplant services. Tenet also operates six health plans and 12 accountable care networks.
Since its founding in 1967, Tenet has launched a number of brands and acquired several large health care companies. In 2008 Tenet founded Conifer Health Solutions, which serves more than 700 clients in the healthcare industry, including nearly 300 hospitals. As of 2015, Conifer processes $25 billion in net revenue annually and operates in 42 states. Tenet launched MedPost Urgent Care in May 2014, which is a network of urgent care centers based in the lower United States. In 2013, Tenet completed its acquisition of Vanguard Health Systems, Inc., an investor-owned hospital company whose operations complemented Tenet's existing business. The acquisition created the third-largest investor-owned hospital company in the U.S. in terms of revenue and the third-largest in number of hospitals owned. In June 2015, Tenet acquired United Surgical Partners International, which made Tenet the largest operator of outpatient surgery centers in the United States. Shortly after, Tenet moved from No. 229 to No. 170 on the Fortune 500.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care: Medical Facilities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tenet Healthcare sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tenet Healthcare with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Tenet Healthcare based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.