Estimated Net Promoter Score is
Tempur-Pedic International, Inc. is a manufacturer and distributor of mattresses and pillows made from viscoelastic foam. The company is headquartered on the Coldstream Research Campus in Lexington, Kentucky and has manufacturing plants in Duffield, Virginia, Albuquerque, New Mexico and San Salvador, El Salvador.
Tempur was originally based on NASA's research to develop a material that would cushion aircraft seats and improve survivability in the event of an accident.
The first Tempur-Pedic mattress was introduced by Fagerdala World Foams, a Swedish technical foam firm. The brand was brought to the United States in 1992 and the company Tempur-Pedic, Inc. was founded. Nine distributors of Fagerdala, including Tempur-Pedic, Inc., merged in 1999 to form Tempur World holding company, reformed in 2002 as Tempur-Pedic International Inc. The company went public in 2003. In 2012, Tempur-Pedic and Sealy Corporation announced plans to merge to form "the world's largest bedding company." Tempur-Pedic paid $228.6 million, but the two companies will operate separately.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Durables / Home Furnishings is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tempur Sealy International, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tempur Sealy International, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Tempur Sealy International, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.