Telenor Group is a Norwegian mostly government-owned multinational telecommunications company headquartered at Fornebu in Bærum, close to Oslo. It is one of the world's largest mobile telecommunications companies with operations in Scandinavia, Eastern Europe and Asia. It has extensive broadband and TV distribution operations in four Nordic countries, and a 10-year-old research and business line for Machine-to-Machine technology. Telenor owns networks in 13 countries, and has operations in 29 countries if their 33% ownership in VimpelCom Ltd is included.
Telenor is listed on Oslo Stock Exchange and had a market capitalization in November 2015 of kr 225 billion, making it the third largest company listed on the Oslo Stock Exchange after DNB and Statoil.
|Products||Fixed line and mobile telephony, internet, digital television, IT services, IPTV|
|Key people||Sigve Brekke (President and CEO), Gunn Wærsted (Chairman of the Board)|
|Total assets||NOK193.755 billion (end 2014)|
|Total equity||NOK68.505 billion (end 2014)|
|Revenue||NOK 106.540 billion (2014)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Telecommunications / Wireless Carrier is 28.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Telenor Denmark sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Telenor Denmark with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Telenor Denmark based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.