Estimated Net Promoter Score is
Tejon Ranch Company, based in Lebec, California is one of the largest private landowners in California. The company was incorporated in 1936 to organize the ownership of a large tract of land that was consolidated from four Mexican land grants acquired in the 1850s and 60s by ranch founder General Edward Fitzgerald Beale. The company now owns over 270,000 acres in the southern San Joaquin Valley, Tehachapi Mountains, and Antelope Valley. It is the largest contiguous piece of private property in the state. Tejon Ranch’s agricultural operation primarily grows almonds, pistachios, and wine grapes, along with some alfalfa and the occasional row crop. Cattle leases cover about 250,000 acres, and depending on the season, up to 12,000 head of cattle can be found grazing on the ranch.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Real Estate is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tejon Ranch Co sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tejon Ranch Co with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Tejon Ranch Co based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.