Teck Resources Limited known as Teck Cominco until late 2008, is a Canadian metals and mining company. Canada's largest diversified resources company, it was formed from the amalgamation of Teck and Cominco in 2001.
Teck's products at 2017 include coal, copper, zinc, lead, silver, gold, molybdenum, germanium, indium and cadmium.
|Divisions||Teck Metals Ltd.(since July 20, 2001, Vancouver) Teck Cominco Peru S.A (Lima) Minera Torre de Oro, S.A. de C.V(Mexico)|
|Key people||Norman B. Keevil, Chair Donald R. Lindsay, President & CEO Ronald A. Millos, CFO|
|Founded||1906 Consolidated Mining and Smelting Company of Canada|
|Traded as||TSX: TECK.A, TECK.B NYSE: TECK S&P/TSX 60 component|
|Headquarters||Vancouver, British Columbia, Canada|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Basic Industries / Mining & Quarrying of Nonmetallic Minerals (No Fuels) is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Teck Resources Ltd sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Teck Resources Ltd with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Teck Resources Ltd based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.