Tech Data Corporation is an American multinational distribution company specializing in IT products and services headquartered in Clearwater, Florida. Tech Data provides a broad range of product lines, logistics capabilities and value-added services that enable technology manufacturers and resellers, such as Apple, Cisco, HP, IBM, Lenovo, Microsoft, Sony, Symantec and VMware, to deploy IT solutions.
Tech Data is now one of the world’s largest distributors of IT products and services, generating $27.7 billion in net sales for the fiscal year ended January 31, 2015. The company is ranked No. 107 on the Fortune 500 and one of Fortune’s “World’s Most Admired Companies.”
|Industry||Distribution (business) Technology Electronics Computer hardware Computer software IT consulting Retail|
|Founded||Clearwater, Florida, U.S. (1974; 43 years ago (1974))|
|Headquarters||Clearwater, Florida, United States|
|Traded as||NASDAQ: TECD S&P 400 Component|
|Revenue||US$ 27.67063 billion (2015)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Electronics and Office Equipment is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tech Data sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tech Data with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|KFC||Consumer Brands / Fast Food||14|
|Liberty Mutual||Insurance / Health and Life Insurance||14|
|Lidl||Consumer Brands / Grocery||14|
|Netflix||Consumer Brands / Entertainment||13|
|FlexiGroup||Financial Services / Banking||15|
|HBO||Consumer Brands / Entertainment||15|
|PNC Banks||Financial Services / Banking||15|
|AT&T||Telecommunications / Cable/TV service||15|
|MTV||Consumer Brands / Entertainment||12|
|DirecTV||Telecommunications / Cable/TV service||12|
We have estimated the Net Promoter Score of Tech Data based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.