Taubman Centers is an owner of regional malls in the United States, headquartered in Bloomfield Hills, Michigan. The Taubman Asia subsidiary is headquartered in Hong Kong. It has the highest selling portfolio of malls of any mall company in the United States.
The company was founded in 1950 by real estate pioneer A. Alfred Taubman. The company stock began trading on the New York Stock Exchange in 1992 as a Real Estate Investment Trust. Most of the malls developed by Taubman have a very similar interior design. Many feature an upscale, bright white color scheme with contemporary, geometric ceiling designs and skylights.
The current Chief Executive Officer is Robert S. Taubman, the son of A. Alfred Taubman.
|Traded as||NYSE: TCO S&P 400 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Real Estate Investment Trusts is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Taubman Centers, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Taubman Centers, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Taubman Centers, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.