Tanger Factory Outlet Centers, Inc. Net Promoter Score 2021 Benchmarks

Estimated Net Promoter Score is

16

Tanger Factory Outlet Centers, Inc. is a real estate company that owns the chain Tanger Outlets, an outlet mall company headquartered in Greensboro, North Carolina.

The company derives its name from founder Stanley Tanger who opened the Burlington Manufacturer's Outlet Center in Burlington, North Carolina, in 1981. As of 2011, the company has 35 centers in 24 states.

The company operates as a REIT. In June 1993 it became the first publicly traded outlet company when it was listed on the New York Stock Exchange.

As of December 31, 2006, Tanger's 30 centers represented a gross leasable area and consisted of more than 1,800 stores, representing about 380 store brands. According to its website it had 150 million shoppers in 2006.

On January 24, 2011, it announced a $1 billion partnership with Canadian-based RioCan Real Estate Investment Trust to open up to 15 outlet locations in Canada within 7 years. It secured its first location in the Greater Toronto Area of Milton, Ontario at the Highway 401 and James Snow Parkway interchange to be ready for an April 2013 opening. Another planned location would be near the Canadian Tire Centre and Highway 417 in the western edge of Ottawa.

Quick facts about Tanger Factory Outlet Centers, Inc.

Key people

Stanley K. Tanger, Steven B Tanger (CEO)

Net income

$34.25 million USD (2011-12-31)

Traded as

NYSE: SKT S&P 400 Component

Website

http://www.tangeroutlet.com

Headquarters

Greensboro, North Carolina

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Tanger Factory Outlet Centers, Inc.'s estimated NPS of 16 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Services / Real Estate Investment Trusts is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Tanger Factory Outlet Centers, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Tanger Factory Outlet Centers, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Tanger Factory Outlet Centers, Inc.

Company Industry Score
3 Mobile Telecommunications / Wireless Carrier 16
Morgan Stanley Financial Services / Banking 16
Sainsburys Consumer Brands / Grocery 16
FlexiGroup Financial Services / Banking 15
HBO Consumer Brands / Entertainment 15
PNC Banks Financial Services / Banking 15
AT&T Telecommunications / Cable/TV service 15
Sprite Consumer Brands / FMCG 17
TSB Bank Financial Services / Banking 17
Starz Consumer Brands / Entertainment 17

We have estimated the Net Promoter Score of Tanger Factory Outlet Centers, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.