Tandy Leather Factory, Inc. is a specialty retailer and wholesale distributor of leather and leather related products. It operates in three divisions: Wholesale Leathercraft, Retail Leathercraft and international leathercraft. Originally part of the Tandy Corporation, Tandy Leather has gone through a series of acquisitions and mergers, eventually being sold to The Leather Factory in 2000. Currently Tandy Leather Factory has over 100 stores worldwide. The Tandy Leather headquarters in Fort Worth, Texas also houses the Al and Ann Stohlman Museum.
| Subsidiaries | The Leather Factory, LP The Leather Factory of Canada, Ltd Tandy Leather Co., LP Tandy Leather Factory UK, Ltd. Tandy Leather Factory Australia Pty, Ltd. Tandy Leather Factory Espana, SL |
|---|---|
| Key people | Shannon L. Greene (Interim) (CEO) Shannon L. Greene (CFO) |
| Predecessors | Midas Leathercraft Tool Company Brown Group, Inc. |
| Products | Leather goods and related products |
| Founded | 1919 (1919) in Fort Worth, Texas |
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Non-Durables / Apparel is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tandy Leather Factory, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tandy Leather Factory, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
How are your customers satisfied depending on:
We have estimated the Net Promoter Score of Tandy Leather Factory, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.