Taiwan Semiconductor Manufacturing Company Ltd. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

7

Taiwan Semiconductor Manufacturing Company, Limited semiconductor foundry, with its headquarters and main operations located in the Hsinchu Science and Industrial Park in Hsinchu, Taiwan.

Quick facts about Taiwan Semiconductor Manufacturing Company Ltd.

Production output

15.67 million 8-inch equivalent wafers (2013) 14.04 million 8-inch equivalent wafers (2012)

Key people

Morris Chang (Chairman) Mark Liu (President and co-CEO) C.C. Wei (President and co-CEO)

Founded

Industrial Technology Research Institute, Hsinchu, Taiwan (1987; 30 years ago (1987))

Brands

CyberShuttle prototyping service, Open Innovation Platform, eFoundry online services

Total equity

NT$1359,051 billion (US$41,946 billion) (2016) NT$ 1194,008 billion (2015)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Taiwan Semiconductor Manufacturing Company Ltd.'s estimated NPS of 7 considered to be good?

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Technology / Semiconductors is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Taiwan Semiconductor Manufacturing Company Ltd. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Taiwan Semiconductor Manufacturing Company Ltd. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

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Other companies with Net Promoter Score similar to Taiwan Semiconductor Manufacturing Company Ltd.

Company Industry Score
Verizon Telecommunications / Cable/TV service 7
Virgin Mobile UK Telecommunications / Wireless Carrier 7
O2 Telecommunications / Wireless Carrier 7
Visa Financial Services / Credit cards 8
J.P. Morgan Financial Services / Banking 8
Allianz Financial Services / Banking 8
Goldman Sachs Financial Services / Banking 5
Freeview Telecommunications / Cable/TV service 5
Sprint Telecommunications / Wireless Carrier 5
Mastercard Financial Services / Credit cards 5

We have estimated the Net Promoter Score of Taiwan Semiconductor Manufacturing Company Ltd. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.