Estimated Net Promoter Score is
Tableau Software is a software company headquartered in Seattle, Washington, United States which produces interactive data visualization products focused on business intelligence. It initially began in order to commercialize research which had been conducted at Stanford University's Department of Computer Science between 1999 and 2002. It was founded in Mountain View, California in January, 2003 by Chris Stolte, who specialized in visualization techniques for exploring and analyzing relational databases and data cubes. The product queries relational databases, OLAP cubes, cloud databases, and spreadsheets and then generates a number of graph types.
Tableau has a mapping functionality, and is able to plot latitude and longitude coordinates. It has been criticized for being overly US-centric. They also offer custom geocoding, as well as five ways to access their products: Desktop, Reader, and Public, with the last two free to use. Vizable, a consumer data visualization mobile app, was released in 2015.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Computer Software: Prepackaged Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Tableau Software, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Tableau Software, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Tableau Software, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.