T. Rowe Price Group, Inc. is an American publicly owned global asset management firm that offers funds, advisory services, account management, and retirement plans and services for individuals, institutions, and financial intermediaries. The firm, with assets under management of more than $800 billion dollars at the end of 2016, is headquartered at 100 East Pratt Street in Baltimore, Maryland, and its 16 offices serve clients in 45 countries around the world.
It was founded in 1937 by Thomas Rowe Price, Jr. who is best known for developing the growth stock philosophy of investing.
|Key people||William Stromberg, President and Chief Executive Officer Brian C. Rogers, Chairman and Chief Investment Officer Edward C. Bernard, Vice Chairman Kenneth V. Moreland, Chief Financial Officer|
|Products||Investment management, mutual funds, advisory services, retirement planning|
|Headquarters||100 East Pratt Street Baltimore, Maryland USA|
|AUM||$810.8 billion USD (December 31, 2016)|
|Traded as||NASDAQ: TROW S&P 500 Component|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Securities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If T. Rowe Price sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of T. Rowe Price with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Golomt Bank||Financial Services / Banking||-11|
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|Wells Fargo & Company||Financial Services / Banking||-12|
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We have estimated the Net Promoter Score of T. Rowe Price based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.