Symantec Corporation is an American software company headquartered in Mountain View, California, United States. The company produces software for security, storage, backup and availability - and offers professional services to support its software. Netcraft assesses Symantec as the most-used certification authority. Symantec is a Fortune 500 company and a member of the S&P 500 stock-market index. The company also has development centers in Pune, Chennai and Bengaluru.
On October 9, 2014, Symantec declared it would split into two independent publicly traded companies by the end of 2015. One company would focus on security, the other on information management. On January 29, 2016, Symantec sold its information-management subsidiary, Veritas Technologies to The Carlyle Group.
The name "Symantec" is a portmanteau of the words "syntax" and "semantics" with "technology".
|Founded||March 1, 1982; 35 years ago (1982-03-01) Sunnyvale, California, U.S.|
|Traded as||NASDAQ: SYMC NASDAQ-100 Component S&P 500 Component|
|Headquarters||350 Ellis Street, Mountain View, California, U.S.|
|Key people||Daniel Schulman (Chairman) Greg Clark (CEO)|
|Profit||US$2.488 billion (2016)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Computer Software is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Symantec sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Symantec with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|Ocado||Consumer Brands / Grocery||-4|
|Time Warner Cable||Telecommunications / Cable/TV service||-5|
|BBC||Media / Cable/TV service||-5|
|Sky||Telecommunications / Cable/TV service||-5|
|Time Warner||Telecommunications / Cable/TV service||-5|
|CIGNA||Insurance / Health and Life Insurance||-1|
|Vodafone||Telecommunications / Wireless Carrier||-1|
|Chase||Financial Services / Banking||-1|
We have estimated the Net Promoter Score of Symantec based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.