Estimated Net Promoter Score is
Surgical Care Affiliates, Inc. located in 35 states performing 1 million procedures a year.
SCA creates partnerships between health plans, physician groups, and health systems, to acquire, develop and optimize surgical facilities. SCA's affiliated Physicians provide a range of surgical services, including orthopedics, ophthalmology, gastroenterology, pain management, otolaryngology, urology, spine, cardiology, and gynecology, as well as other general surgery procedures.
SCA’s partners include large surgeon groups ; and large health systems.
SCA is a publicly traded company and its shares are listed on the NASDAQ Global Select Market under the symbol "SCAI".
On January 9, 2017, SCA and Optum announced the two companies would combine. The agreement calls for the acquisition of SCA’s outstanding common stock for $57.00 per share. In this agreement, SCA will become part of the OptumCare platform, with Hayek and the SCA leadership team continuing forward as part of SCA and the larger OptumCare platform. The deal is expected to close in the first half of 2017.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Health Care / Medical Specialities is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Surgical Care Affiliates, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Surgical Care Affiliates, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Surgical Care Affiliates, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.