Estimated Net Promoter Score is
Sunoco is an American petroleum and petrochemical manufacturer headquartered in Newtown Square, Pennsylvania, United States, formerly known as Sun Company Inc. . Sunoco is one of the largest gasoline distribution companies in the United States, with Sunoco brand gasoline being sold in over 4,700 outlets spanning 26 states, just over a third hosting convenience stores. Since 2012, Sunoco has been a wholly owned subsidiary of Energy Transfer Partners, based in Dallas, Texas.
In 2011, it was ranked as the third largest company by revenue in Pennsylvania, after AmerisourceBergen and Comcast. In 2011, the company decided to exit the oil refinery business.
In Canada, the Sunoco brand was licensed for the Ontario retail gas station operations of Suncor Energy until 2010. Following Suncor's acquisition of Petro-Canada, all Canadian Sunoco outlets were converted to Petro-Canada branding.
In 2017, it was announced that 1,110 Sunoco convenience stores would be sold to Seven & I Holdings Co., parent company of 7-Eleven, for $3.3 billion. Also, as a part of the deal, Sunoco also said they would be supplying 2.2 billion gallons of fuel annually for 15 years to 7-Eleven convenience stores.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Energy / Oil Refining / Marketing is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Sunoco LP sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Sunoco LP with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Sunoco LP based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.