Estimated Net Promoter Score is
SunEdison, Inc. is a global renewable energy company headquartered in the U.S. In addition to developing, building, owning, and operating solar power plants and wind energy plants, it also manufactures high purity polysilicon, monocrystalline silicon ingots, silicon wafers, solar modules, solar energy systems, and solar module racking systems. Originally a silicon-wafer manufacturer established in 1959 as the Monsanto Electronic Materials Company, a former business unit of Monsanto Company, Monsanto sold the company in 1989. Prior to May 30, 2013, the company was known as MEMC Electronic Materials; the name change to SunEdison reflects the company's focus on solar energy. SunEdison's corporate headquarters are in Maryland Heights, Missouri, and the company's operational and solar headquarters are in Belmont, California with offices throughout the world.
Established in the early stages of the semiconductor electronics industry in 1959, MEMC was for the next half century a major and pioneering manufacturer of silicon wafers, the most basic element of semiconductor-chip manufacturing. The company entered the solar market in a major way beginning in 2006, with longterm contracts to manufacture and sell solar wafers to several large Asian solar-energy companies. Contracts with other solar-energy companies followed, as did joint-venture projects on solar power plants. With the acquisition of the large, successful, and pioneering solar-energy systems company SunEdison LLC in late 2009 and the smaller solar-power companies Axio and Fotowatio in 2011, MEMC focused increasingly on the burgeoning solar-energy industry to offset the cyclical downturns in the semiconductor market. The company now develops, finances, and maintains solar power systems and plants for a widespread commercial, public-sector, and power-plant customer base, and its name change in 2013 to SunEdison, Inc. reflects its main focus. It is one of the leading solar-power companies worldwide, and with its acquisition of wind-energy company First Wind in 2014, SunEdison is the leading renewable energy development company in the world. SunEdison's subsidiaries TerraForm Power and TerraForm Global own and operate renewable-energy projects around the globe. In 2015, SunEdison sold off its subsidiary SunEdison Semiconductor, which manufactures silicon wafers for the electronics industry. The divestiture marked the completion of SunEdison, Inc.'s transition from a semiconductor-wafer company to a dedicated renewable-energy corporation.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Semiconductors and Other Electronic Components is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If SunEdison sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of SunEdison with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
We have estimated the Net Promoter Score of SunEdison based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.
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