Sun National Bank is the primary subsidiary of Sun Bancorp, Inc., a $2.3 billion asset bank holding company headquartered in Mount Laurel, New Jersey. The Bank serves consumers and businesses through more than 30 branch locations in New Jersey, as well as commercial lending offices in New Jersey, Pennsylvania and New York. Sun National Bank is an Equal Housing Lender and its deposits are insured up to the legal maximum by the Federal Deposit Insurance Corporation. In 2015, the Bank announced a major rebrand initiative for Sun National Bank, as well as its financial planning subsidiary, Prosperis Financial Solutions.
|Key people||Thomas M. O'Brien, president and CEO, Sidney Brown - Chairman|
|Headquarters||Mount Laurel, New Jersey, United States|
|Traded as||NASDAQ: SNBC|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Finance / Commercial Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Sun Bancorp, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Sun Bancorp, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Sun Bancorp, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.