Steelcase Inc. Net Promoter Score 2017 Benchmarks

Estimated Net Promoter Score is

-1

Steelcase is a United States-based furniture company founded in 1912 in Grand Rapids, Michigan. The company produces office furniture, architectural and technology products for office environments and the education, health care and retail industries. It is the largest office furniture manufacturer in the world. It has facilities, offices, and factories in the Americas, Europe, Asia, the Middle East, Australia and Africa.

Quick facts about Steelcase Inc.

Products

Office furniture, architectural and technology for office environments and the education, health care and retail industries

Founded

March 16, 1912 (1912-03-16) in Grand Rapids, Michigan, United States

Headquarters

Grand Rapids, Michigan, United States

Formerly called

Metal Office Furniture Company

Revenue

US$ 3.1 Billion (2015)

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Is Steelcase Inc.'s estimated NPS of -1 considered to be good?

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Durables / Office Equipment / Supplies / Services is 0.

Browse NPS benchmarks

How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If Steelcase Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of Steelcase Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

What is Customer.guru? Why is useful?

After successfully using Net Promoter Score for our own e-commerce projects,
 we have decided to let anyone benefit from what we've learned.



We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.

Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.

Learn more

Other companies with Net Promoter Score similar to Steelcase Inc.

Company Industry Score
Vodafone Telecommunications / Wireless Carrier -1
Chase Financial Services / Banking -1
CIGNA Insurance / Health and Life Insurance -1
Comcast Consumer Brands / Car Manufacturers -3
Telfort Telecommunications / Wireless Carrier -3
Dish Telecommunications / Cable/TV service 1
Cleeng Technology / Software 1
Fifth Third Bank Financial Services / Banking 1
Accenture Consulting Technology / Other 1
Ocado Consumer Brands / Grocery -4

We have estimated the Net Promoter Score of Steelcase Inc. based on the publicly available information
including the the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.