Warren G. Lichtenstein, a global diversified holding company. He founded the company in 1990 at the age of 24 after beginning his career as an analyst at Para Partners, L.P. and then serving as an acquisition analyst at Ballantrae Partners, L.P. For the past 25 years, Steel Partners has grown from a private investment fund with two employees and assets of $600,000 into Steel Partners Holdings L.P., a company through its consolidated holdings employs 13,500 people in 155 plants and facilities in 20 countries with a combined revenue of more than $3.6 billion. He is chairman of Steel Partners LLC based in New York City. Lichtenstein is also chairman of Aerojet Rocketdyne Holdings, Inc., an American rocket and missile propulsion manufacturer.
Lichtenstein serves as chairman of Steel Sports, Inc., an organization he founded in 2011 focused on transforming and improving the youth sports experience in America. Lichtenstein also provided the initial Seed Funding for both the Positive Coaching Alliance.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Capital Goods / Industrial Specialties is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Steel Partners Holdings LP sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Steel Partners Holdings LP with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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We have estimated the Net Promoter Score of Steel Partners Holdings LP based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.