State Street Corporation logo State Street Corporation Net Promoter Score 2023 Benchmarks

Estimated Net Promoter Score is

-9

State Street Corporation, known as State Street, is an American worldwide financial services holding company. State Street was founded in 1792 and is the second oldest financial institution in the United States of America and the third largest asset manager in the world with 2.45 trillion USD asset under management. They own 11% of world's total assets. The company’s headquarters are at One Lincoln Street in Boston and it has offices in 29 countries around the world.

State Street is organized into three main divisions. The Global Services business is a custodian bank with $28 trillion of assets under management. The Global Markets business offers investment research and trading services to institutional investors.

Quick facts about State Street Corporation

Products Investment management, equities trading, foreign exchange trading, custodian, securities lending
Headquarters State Street Financial Center Boston, Massachusetts, United States
Key people Jay Hooley (Chairman President & CEO)
Traded as NYSE: STT S&P 500 Component
Founded 1792; 225 years ago (1792)

Net Promoter Score for Top Brands compared with State Street Corporation

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Finance / Major Banks is 0.



Browse NPS benchmarks

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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If State Street Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of State Street Corporation with your own without any further context is not that useful.

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Other companies with Net Promoter Score similar to State Street Corporation

We have estimated the Net Promoter Score of State Street Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.