State Street Corporation, known as State Street, is an American worldwide financial services holding company. State Street was founded in 1792 and is the second oldest financial institution in the United States of America and the third largest asset manager in the world with 2.45 trillion USD asset under management. They own 11% of world's total assets. The company’s headquarters are at One Lincoln Street in Boston and it has offices in 29 countries around the world.
State Street is organized into three main divisions. The Global Services business is a custodian bank with $28 trillion of assets under management. The Global Markets business offers investment research and trading services to institutional investors.
|Products||Investment management, equities trading, foreign exchange trading, custodian, securities lending|
|Headquarters||State Street Financial Center Boston, Massachusetts, United States|
|Key people||Jay Hooley (Chairman President & CEO)|
|Traded as||NYSE: STT S&P 500 Component|
|Founded||1792; 225 years ago (1792)|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Commercial Banks is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If State Street Corp. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of State Street Corp. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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|Chase||Financial Services / Banking||-1|
|CIGNA||Insurance / Health and Life Insurance||-1|
|Comcast||Consumer Brands / Car Manufacturers||-3|
|Telfort||Telecommunications / Wireless Carrier||-3|
|Dish||Telecommunications / Cable/TV service||1|
|Cleeng||Technology / Software||1|
|Fifth Third Bank||Financial Services / Banking||1|
|Accenture Consulting||Technology / Other||1|
|Ocado||Consumer Brands / Grocery||-4|
We have estimated the Net Promoter Score of State Street Corp. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.