State Farm Insurance Cos. logo State Farm Insurance Cos. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

8

State Farm is a group of insurance and financial services companies in the United States.

The group's main business is State Farm Mutual Automobile Insurance Company, a mutual insurance firm that also owns the other State Farm companies. The corporate headquarters are in Bloomington, Illinois.

State Farm is ranked 44th in the 2013 Fortune 500, which lists American companies by revenue.

In 2014, the company sold its Canadian operations to the Desjardins Group, which is continuing to use the State Farm name.

Quick facts about State Farm Insurance Cos.

Number of locations 18,000 agents 343 claim offices 30 operations centers
Key people Michael Tipsord (Vice-Chairman of the board & CEO)
Divisions Insurance; mutual funds; State Farm Bank
Founded June 7, 1922; 94 years ago (1922-06-07)
Services Insurance, Banking, Investing

Net Promoter Score for Top Brands compared with State Farm Insurance Cos.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Insurance: Property and Casualty (Mutual) is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If State Farm Insurance Cos. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of State Farm Insurance Cos. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to State Farm Insurance Cos.

We have estimated the Net Promoter Score of State Farm Insurance Cos. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.