Estimated Net Promoter Score is
Stage Stores, Inc. is a department store company specializing in retailing brand name apparel, accessories, cosmetics, footwear, and housewares to small towns and communities throughout the United States. The corporate office is located in Houston, Texas.
Stage Stores operates approximately 800 stores in 40 states under the Bealls, Palais Royal, Peebles, Stage, and Goody's nameplates.
The company operates stores mainly in small and mid-size towns and communities, primarily in Midwestern, Southeastern, and Mid-Atlantic states with a growing presence in the New England states. Stores are located in shopping malls and centers or in standalone areas.
In 2011, Stage Stores began a new chain called Steele's, but in March 2014 it was announced that these stores are being sold to Hilco Global.
Through the company’s “Community Counts” program, Stage Stores, Inc. gives back to the towns it serves and is actively involved in charitable causes, sponsorships, and associate volunteerism efforts. In March 2014, the company rolled out its “30 Days of Giving” initiative at all stores. The initiative resulted in nearly $1 million donated to over 700 local organizations.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Consumer Services / Clothing / Shoe / Accessory Stores is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Stage Stores, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Stage Stores, Inc. with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Stage Stores, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.