OneMain Financial is one of the largest providers of personal installment loans in the United States with approximately 2.2 million customers and a nationwide branch network of more than 1,700 branches across 44 states. OneMain is headquartered in Evansville, Indiana, and has more than 10,000 employees.
In March 2015, Springleaf Holdings, Inc. announced plans to acquire OneMain Financial from Citigroup for $4.25 billion. The acquisition was completed in November 2015 and the new company kept the name OneMain Financial. OneMain is currently traded on the NYSE under the ticker symbol “OMF” and is led by CEO Jay Levine.
|Key people||Jay Levine|
|Traded as||NYSE: OMF|
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Financial Services / Credit cards is 34.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Springleaf Holdings (LEAF) sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Springleaf Holdings (LEAF) with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
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