Estimated Net Promoter Score is
Robert C. Sprague, Quincy, MA in 1926, and served as president from 1926-1953 and chief executive from 1953-1971. He invented the tone control for radio and the paper capacitor that launched his business.
Sprague was appointed by President Eisenhower to serve as Undersecretary to the Air Force in 1953. He first accepted, then declined the position, due to financial difficulties.
Sprague Electric was an electronic component maker and was best known for making a large line of capacitors used in a wide variety of electrical and electronic in commercial, industrial and military/space applications. Other products include resistive components, magnetic components, filter assemblies, semiconductors and integrated circuits. Sprague had two brothers, Frank Desmond, and Julian Sprague, who assisted in company operations. Sprague capacitor products were bought and absorbed by Vishay in early 1993.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Yes, it is.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Wholesalers: Diversified is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Sprague Resources sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Sprague Resources with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Sprague Resources based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.