Estimated Net Promoter Score is
Sparton Records was a Canadian record company which was based in London, Ontario. Sparton Records was founded in 1930 by the American electronics company Sparks-Withington Corp., of Jackson, Michigan, which made Sparton radios. It manufactured and distributed Columbia Records in Canada from 1939 to 1954. It had distribution arrangements with other American record companies, most notably ABC Records. It was the first record company in Canada to manufacture stereo records in 1958. Sparton Records suffered a potentially fatal blow when ABC Records switched Canadian distribution from Sparton to Polydor Records in November 1968. While the record company folded the following year, Sparton Corporation is still in operation. Sparton closed its London operations in 2009.
NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.
It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.
The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.
Net Promoter Score is a number from -100 from 100.
Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.
The industry average for Technology / Electrical Products is 0.
The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.
Consider an example: If Sparton Corporation sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.
On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.
Therefore, comparing the NPS score of Sparton Corporation with your own without any further context is not that useful.
What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.
After successfully using Net Promoter Score for our own e-commerce projects, we have decided to let anyone benefit from what we've learned.
We have founded Customer.guru in 2016 to help e-shops, SaaS services and startups better understand their customers, improve their services and increase their revenues.
Customer.guru is an easy-to-setup tool for tracking segmented customer satisfaction using Net Promoter Score.
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We have estimated the Net Promoter Score of Sparton Corporation based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.