South Jersey Industries, Inc. logo South Jersey Industries, Inc. Net Promoter Score 2018 Benchmarks

Estimated Net Promoter Score is

9

South Jersey Industries is a publicly held energy services holding company for a natural gas utility and other, non-regulated companies. A member of the KLD Global Climate 100 Index, SJI’s family of companies include:

Quick facts about South Jersey Industries, Inc.

Key people Michael J. Renna (President & CEO)
Traded as NYSE: SJI S&P 600 Component
Revenue US$ 925.067 million (2010)
Operating income US$ 116.492 million (2010)
Total equity US$ 570.097 million (2010)

Net Promoter Score for Top Brands compared with South Jersey Industries, Inc.

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.

Learn more about NPS

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Public Utilities / Oil / Gas Transmission is 0.



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How to understand the NPS benchmarks

The final Net Promoter Score of a company strongly depends on a context in which the satisfaction is measured.

Consider an example: If South Jersey Industries, Inc. sends out NPS surveys immediately after purchase, they are tracking their customers' initial excitement and the checkout experience.

On the other hand, if they survey their customers a few weeks after the purchase they are also tracking how satisfied their customers are with their products and services over time.

Therefore, comparing the NPS score of South Jersey Industries, Inc. with your own without any further context is not that useful.

What is extremely useful though, is using the NPS methodology to track the satisfaction of your customers over time. That's where Customer.guru comes in.

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Other companies with Net Promoter Score similar to South Jersey Industries, Inc.

We have estimated the Net Promoter Score of South Jersey Industries, Inc. based on the publicly available information
including the sentiment of the company-related tweets, 3rd party reviews, and Alexa ratings.

Do you think this information is incorrect? Report incorrect information. Do you have more accurate data? Submit NPS score.